What is a pre-order?

A pre-order is an order you can make for a new item before it is in stock and available for delivery.

When you place a pre-order on the Weta website:

• We will not charge your credit card until your item is ready for delivery (but we perform a 'pre-authorisation'* for your pre-order amount against a valid credit card on the day you place the order).
• On some products, Weta may charge a non-refundable deposit on pre-orders or special orders - this will be explained in detail before you place your order.
• You may change your mind and cancel an order at any time until we charge your card approximately 2 days prior to dispatch. If you cancel an order where a non-refundable deposit has been taken, this deposit will not be refunded.
• We will always alert you via email approximately one week prior to charging your card for a pre-order.
• We accept VISA and MasterCard.

* A pre-authorisation is a standard credit card transaction that allows us to make a charge against your credit card in the future, up to the amount displayed during checkout. Your bank will place a temporary 'hold' on the funds on your card, during which time the money may not be available to use, especially with Debit Cards. This hold expires after 4-7 working days after you place your order. If you have any concerns around pre-order authorisations, please contact your bank.

If you cancel your order before an item is in stock, this authorisation expires and we will of course not charge your card.

A pre-authorisation also expires when your credit card expires - if this happens before an item is in stock, you will be prompted to update your credit card details via your "My Collection & Orders" area.